This notice explains what information we collect, when we collect it and how we use this. During the course of our activities, we will process personal data (which may be held on paper, electronically, or otherwise) about you and we recognise the need to treat it in an appropriate and lawful manner. The purpose of this notice is to make you aware of how I/we will handle your information.

Who am I?

H & R Lettings at Units 2 and 3 Talbot Square, Penydarren, Merthyr Tydfil, cf47 9pl. We take the issue of security and data protection very seriously and strictly adhere to guidelines published in the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th of May 2018, together with any domestic laws subsequently enacted.

we are notified as a Data Controller with the Office of the Information Commissioner under registration number ZA588545 and we are the data controller of any personal data that you provide to us.

Our Data Protection Officer is Hannah Lewis.

Any questions relating to this notice and our privacy practices should be sent to info@hr-lettings.co.uk

How we collect information from you and what information I collect

we collect information about you:

• From your application for accommodation

we collect the following information about you:

• Prospective Contract holders and/or guarantor names, email address, date of birth, address (including any previous addresses, relationship to other prospective Contract holder, employment status, name of university or college where you are studying (if applicable);

• Contract holders name, email address, telephone number, Date of Birth, address (including any previous addresses), marital status, National Insurance Number, nationality, next of kin, name of university or college where you are studying (if applicable), the name of friends that you are staying with (if applicable);
• Guarantor name, e-mail address, telephone number, Date of Birth, address (including any previous addresses), marital status, National Insurance Number, nationality, next of kin (if applicable);
• Property address; term, rent, deposit, utility and service responsibilities.
• The employment status of Contract holder and/or guarantors, address, contact details (including email, phone and fax numbers) of the employer/accountant, payroll numbers, length of employment, salary information (including any regular overtime or commission), and any other income received;
• Bank account details of the Contract holder and prospective Contract holders, including account number and sort code, and any hire purchase/loan agreements/credit cards or store cards that you have; and
• Any welfare benefits that you may be eligible for, or are currently on.

Why we need this information about you and how it will be used

we need your information and will use your information:              

• to undertake and perform our obligations and duties to you in accordance with the terms of our contract with you;
• to enable us to supply you with the services and information which you have requested;
• to help you to manage your contract;
• to carry out due diligence on any prospective Contract holder and/or guarantor, including whether there is any money judgements against them, or any history of bankruptcy or insolvency;
• to analyse the information we collect so that we can administer, support and improve and develop our business and the services we offer;
• to contact you in order to send you details of any changes to our suppliers which may affect you; and
• for all other purposes consistent with the proper performance of our operations and business.

Sharing of Your Information

The information you provide to us will be treated by me as confidential [and will be processed only by any third party, acting on my behalf, within the UK/EEA]

we may disclose your information to other third parties who act for us for the purposes set out in this notice or for purposes approved by you, including the following:

• If we enter into a joint venture with or merge with a business entity, your information may be disclosed to our new business partners or owners;
• To carry out due diligence on you as a prospective Contract holder / guarantor, including but not limited to the carrying out of affordability checks, due diligence checks and the obtaining of references from relevant parties, whose data you have provided;
• If you request so, your information shall be disclosed in order to determine if there are any money judgements against you, as the prospective Contract holder/guarantor, or to determine if they have a history of bankruptcy or insolvency;
• If you are unable to make payments under your contract, your information may be disclosed to any relevant party assisting in the recovery of this debt or the tracing of you as a Contract holder; and
• In the creation, renewal or termination of the contract, your information will be disclosed to the relevant local authority, contract deposit scheme administrator, service/utility provider, freeholder, factor, facilities manager or any other relevant person or organisation in connection with this.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to me/ us without your consent.

Transfers outside the UK and Europe

Your information will only be stored within the UK and EEA

Security

When you give us information, we take steps to make sure that your personal information is kept secure and safe.

How long we will keep your information.

we review data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract I have with you.

Your Rights

You have the right at any time to:

• ask for a copy of the information about you held by us in my records;
• require me/ us to correct any inaccuracies in your information;
• make a request to me/ us to delete what personal data of yours I/ we hold; and
• object to receiving any marketing communications from me/ us.

If you would like to exercise any of your rights above please contact us at info@hr-lettings.co.uk

Should you wish to complain about the use of your information, I/ we would ask that you contact me/ us to resolve this matter in the first instance. You also have the right to complain to the Information Commissioner’s Office in relation to my/ our use of your information.  The Information Commissioner’s contact details are noted below:

Wales

Information Commissioner’s Office
2nd floor, Churchill House
Churchill way, Cardiff, CF10 2HH
Telephone: 029 2067 8400
Email: wales@ico.org.uk